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F.A.Q.

Can my vintage piece be fixed? 

In 95% of cases, the answer is yes!  We stock a huge inventory of NOS (new old stock) vintage Swarovski,
Czech, French, and German stones, some Thermoset, and fruit salad stones, along with many shades and sizes of pearls, chain, and vintage findings. 

If you wish to know more specifically if we can fix one of your items, a couple of photos help us to see the piece and the repair needed and can give you a more accurate assessment.

 

Do you only fix vintage jewelry or do you work on new and contemporary pieces, too?

Absolutely!  We do work on all types of jewelry, including new pieces, but we specialize in the proper methods and techniques needed to work on older costume jewelry.

 

Do you only work on jewelry or can you fix other items as well?

We have done repairs and restorations on all sorts of items including purses, hats, vintage cigarette holders, compacts, and other vanity type items.  Please contact us with photos if you have a specific item you need repaired.

 

Do you have a price list?

All repairs start at $5.00.  Because each piece is unique and needs different things, it is nearly impossible to have a set price list. I do, however, provide you with an estimate of the cost to do each piece before I begin work.  That way, you can decide if it’s worth the money or not and you’re not stuck with an unexpected high bill at end. Usually, my estimates are right on.  Only occasionally do the expenses go over that number, but if they do, I always stop the work and contact to discuss numbers and options.

 Costs are based on materials/parts and labor. For example, if a piece requires a more expensive stone, then naturally, it will be more to repair it than something with a less expensive stone.  Or, in the instance of restringing, doing a knotted pearl necklace will be more expensive that a regular strung necklace because it is more laborious and requires a lot more time. Same thing with enameling; redoing a piece with 10 different colors is going to be higher than redoing a piece with just 1 color.

If you’re not sure about something, you are welcome to send me a good photo and I will do my best to give you a good “ballpark” estimate from that.

 

Do you work on vintage fine jewelry?

Mostly, the answer is no.  We can do some work on fine jewelry, depending on what it needs.  If it’s simply a new clasp, cleaning, semi-precious stones such as garnets and turquoise, etc, we can do that. However, we don’t do gemstone replacement, replacement prongs, or laser welding.  We are also unable to do ring sizing at this time.  But, if you have a question about a piece, please contact us.

 

Do you buy jewelry?

Yes, I do!  I like to buy “lots” of jewelry, pieces and such that I use in repairs.  I also buy individual pieces that need a little work.  Contact us if you are interested in selling.

 

Do you also sell your own vintage costume jewelry?

You bet!  Click here FOR SALE tab and you will see what we have.

 

What do I do to get started on the process?

Simply fill out the repair form found here REPAIR FORM and be sure to include a copy with your repairs.  Filling out the form helps me to understand what you are wanting to see with the final results of the repair.  Mail it to the address on the instruction sheet, which is a secured PO Box.  Once I receive it, I will email you to notify you of its arrival.  Once I’ve had a chance to prepare your estimate, I email that to you and when I receive your approval on costs, I begin work.  I email you again once the work is complete.  It’s that easy.

 

What forms of payment do you accept?

I prefer Paypal.  I send a Paypal invoice to you at work’s completion.   I can accept Visa and Mastercard through Paypal and you don’t need a Paypal account for this.  I can also accept personal checks, but will wait for it to clear before I return the jewelry.

 

How do you ship my jewelry back?

Right now, we’re using USPS because it’s the most cost-effective service for our clients.  We will add as much insurance to the package as you wish to have.  We highly recommend getting insurance coverage and, especially in the case of high-end pieces or those with sentimental value, signature confirmation is also a good idea. 

If you wish to use a different carrier, please notify us and we’ll be happy to do that.

 

What about plating?

A word about plating:  Plating can be very tricky and the result is based on the condition the piece is in originally. The best pieces to replate, are those that simply have had the original plate rub off.   Things like a deep chip in the existing plating, roughened metal such as that found after greenies are removed, and pieces where the “plate” color appears to be flaking off, are not good candidates for this service.

Costume jewelry is especially tricky, because of the use of mixed metals. With gold plate, for example, the plate will only “adhere” to certain other metals.  Since we don’t know what the piece’s metal content is for certain, oftentimes two layers of different metals are necessary. 

Costs are based on how many metals we need to plate, any additional prep work needed, what precious metal plate we’re using, and of course, the precious metal market. Since the plate solutions have real precious metals in them, my costs fluctuate.  

All of the above factors make this not only one of the most difficult and pricey services we offer, but also giving ball park estimates for this service is nearly impossible until we actually begin the repair work.